Last updated: 16 October 2026
The short version
- Changed your mind within 30 days? Full refund, no questions.
- Subscriptions can be cancelled any time; you keep Pro until the end of the period you paid for.
- Refunds go back to the card or account you paid with, usually within 5 to 10 working days.
- A refunded licence is switched off (the free plan stays). Refunding a subscription payment also cancels the subscription, so you won't be charged again.
How to ask
Reply to your receipt email, or use the link in it to manage your order, or ask Paddle directly at paddle.net. You can also write to us via support with your order number.
What's covered
Every plan: Pro (monthly or yearly), Founder Lifetime and Team, within 30 days of the payment. After 30 days we may still refund in special cases (for example, Lazy as stopped working on your system and we couldn't fix it).
Cancelling a subscription
Cancel from your licence or the link in your receipt. Pro stays on until the end of the period you paid for, then Lazy as returns to the free plan.
What a refund does to your licence
A full refund or a chargeback switches the licence off and cancels any subscription. Your computers notice at their next check-in (within about a week, or up to 30 days if a computer stays offline) and go back to the free plan. Your sessions, notes and screenshots aren't touched.
Who handles it
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.